Return & Refund Policy
Your satisfaction is our priority. Easy returns within 14 days, no questions asked.
14-Day Money-Back Guarantee
We stand behind the quality of our products. If you're not completely satisfied with your purchase, return it within 14 days for a full refund or exchange. It's that simple!
How to Return an Item
Chat with Us
Contact us on WhatsApp with your order number and the item you wish to return so we can guide you through the return process.
Package Your Item
Pack the item securely in its original packaging with all accessories, manuals, and tags attached.
Ship It Back
Drop off your package at any authorized shipping location. You'll receive tracking information.
Receive Refund
Once we receive and inspect your return, your refund will be processed within 2-3 business days.
Eligible for Return
- Items returned within 14 days of delivery
- Car audio products in original, unused condition
- Speakers, amplifiers, subwoofers, and accessories with original boxes and wiring
- Products with proof of purchase (receipt or order number)
- Items that have not been installed, modified, or hardwired into a vehicle
Not Eligible
- Final sale or clearance items
- Special-order or customized car audio products
- Items damaged by improper installation, misuse, or vehicle electrical faults
- Products returned after 14 days
- Items missing original packaging, brackets, remote controls, or wiring accessories
- Products that have been installed, mounted, or altered
Refund Processing
Processing Time
Once we receive your return, we'll inspect it and process your refund within 2-3 business days. You'll receive an email confirmation when your refund has been issued.
Refund Method
Refunds are issued to your original payment method. It may take 5-10 business days for the refund to appear in your account, depending on your bank or credit card company.
Exchanges
If you'd like to exchange an item for a different size, color, or style, we're happy to help! Simply return the original item following our return process and place a new order for the item you want.
Pro Tip: Place your new order first to ensure availability, then initiate the return for the original item. This way, you won't miss out on your preferred choice!
Return Address
Please send approved returns to the address below. We recommend packing your car audio items securely and including your order number inside the parcel.
Coztino Enterprise
1363A, Jln. Sg. Jati, Bt. 2 1/2, Kg. Jawa, 41000 Klg, 41000 Klang, Selangor
Need Help with Your Return?
Our customer service team is here to assist you with any questions or concerns.