Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last Updated: December 2, 2025
At our company, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases. Please read this policy carefully to understand our practices.
Information We Collect
Personal Information
When you create an account or place an order, we collect information such as your name, email address, shipping address, billing address, and phone number. This information is necessary to process and fulfill your orders.
Payment Information
We use secure third-party payment processors to handle all payment transactions. We do not store your complete credit card information on our servers. Only the last four digits and expiration date are retained for your convenience.
Automatically Collected Information
We automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing behavior on our website using cookies and similar technologies.
How We Use Your Information
Order Processing and Fulfillment
We use your information to process orders, arrange shipping, send order confirmations, and provide customer support regarding your purchases.
Communication
We may send you promotional emails about new products, special offers, and other updates. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails.
Service Improvement
We analyze website usage data to improve our services, personalize your experience, and develop new features that better serve our customers.
Legal Compliance
We may use or disclose your information when required by law, such as to comply with a subpoena or similar legal process, or to protect our rights and safety.
Information Sharing and Disclosure
Service Providers
We share information with trusted third-party service providers who help us operate our business, including payment processors, shipping companies, email service providers, and analytics services. These providers are bound by confidentiality agreements.
Business Transfers
In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website of any such change.
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
What We Don't Do
We never sell your personal information to third parties for their marketing purposes. Your trust is important to us, and we are committed to protecting your privacy.
Data Security
Security Measures
We implement industry-standard security measures including SSL encryption, secure servers, firewalls, and regular security audits to protect your personal information from unauthorized access, alteration, or destruction.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Your Responsibility
Please keep your account password confidential and contact us immediately if you suspect any unauthorized access to your account.
Your Privacy Rights
You have the following rights regarding your personal information:
- Access and review your personal information
- Request corrections to inaccurate data
- Request deletion of your personal information
- Opt out of marketing communications
- Object to certain processing of your data
- Request data portability
To exercise any of these rights, please contact us at support@coztino.com.my
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device.
You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features and functionality of our website.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: support@coztino.com.my